Privacy Policy
Effective Date: February 10, 2026 • Last Updated: February 10, 2026
Direct Connect Global ("DCG," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telecommunications services, websites, and applications (collectively, the "Services").
1. Information We Collect
1.1 Personal Information
We may collect the following personal information when you register for or use our Services:
- Account Information: Full name, email address, phone number, and billing address
- Payment Information: Credit card details (processed securely through Stripe; we do not store full card numbers)
- Inmate Connection Data: Inmate name, booking ID, facility name, and associated PIN
- Communication Data: Text messages, voice messages, and call records exchanged through our platform
1.2 Automatically Collected Information
- Device Information: Browser type, operating system, IP address
- Usage Data: Pages visited, features used, timestamps, and session duration
- Cookies: See our Cookie Policy section below
2. How We Use Your Information
We use collected information exclusively for the following purposes:
- Providing and maintaining our telecommunications services
- Processing subscription payments and managing your account
- Facilitating message delivery between family members and incarcerated individuals
- Improving our services and user experience
- Complying with legal obligations and law enforcement requests
- Preventing fraud, abuse, and unauthorized access
- Sending service-related notifications and updates
3. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Correctional Facilities: As required to facilitate communications with incarcerated individuals
- Service Providers: Stripe (payment processing), Twilio (telecommunications), Google (authentication)
- Law Enforcement: When required by valid legal process (subpoena, court order, or warrant)
- Legal Compliance: To comply with applicable laws, regulations, or legal proceedings
3.1 SMS and Mobile Number Privacy
If you opt in to receive SMS messages, we use your mobile number only to send transactional and operational messages related to your Direct Connect Global account and inmate communication activity.
We do not sell, rent, or share mobile phone numbers, SMS opt-in records, or SMS consent data with third parties or affiliates for their marketing or promotional purposes. We may share SMS-related data only with telecommunications providers such as Twilio as needed to deliver messages, with service providers supporting our platform, or when required by law.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help.
4. Data Retention
- Account Data: Retained for the duration of your subscription plus 30 days after cancellation
- Communication Records: Retained for up to 1 year for compliance purposes
- Payment Records: Retained as required by tax and financial regulations
- System Logs: Retained for up to 365 days for security and operational purposes
5. Data Security
We implement industry-standard security measures to protect your information:
- TLS/SSL encryption for all data in transit
- Encrypted storage for sensitive credentials
- Rate-limited API endpoints to prevent brute-force attacks
- Regular security audits and vulnerability assessments
- Role-based access controls for administrative functions
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Receive your data in a structured, machine-readable format
- Opt-Out: Opt out of non-essential communications
To exercise any of these rights, contact us at admin@directconnectglobal.com.
7. Cookies
We use essential cookies to maintain your session and authentication state. We do not use third-party advertising cookies. For more information, see the cookie consent notice displayed when you first visit our site.
8. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date.